Shipping policy
Shipping Policy – TopyQ
At TopyQ, we are proud to offer FREE shipping on all orders—no minimum required.
Order Processing Times
All orders are processed within 1–3 business days after being placed.
An order is considered dispatched once it has been handed over to the shipping carrier and is on its way to your selected delivery address.
During peak seasons or holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
- 🇺🇸 United States: 7–10 business days
- 🌍 International: 10–15 business days
Please note that shipping times are estimates and may vary depending on your location and external factors.
Shipping Delays
While we work hard to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including:
- High shipping volumes during holidays
- Customs clearance delays for international orders
- Weather conditions or transportation disruptions
We appreciate your patience and understanding in such situations.
Order Accuracy & Changes
Customers are responsible for providing accurate and complete shipping information at checkout.
- Incorrect or incomplete details may lead to delays or cancellation
- If our system detects an issue, we will contact you via email within 3 business days
- If no response is received, we reserve the right to cancel the order
If you need to make changes, please contact us within 24 hours of placing your order at:
📧 support@topyq.com
We will do our best to assist, but changes cannot be guaranteed after this timeframe.
Delayed Delivery Notice
At TopyQ, we understand how important timely delivery is. However, delays may occur due to:
- Courier service disruptions
- Payment processing issues
- Product availability or verification requirements
If any issue arises, we will notify you promptly and work to resolve it as quickly as possible.
Please note that TopyQ is not responsible for delays caused by external factors, and exact delivery dates cannot be guaranteed.
Lost or Stolen Packages
Once your package has been handed over to the courier, it is no longer under our direct control.
If your package is lost or stolen:
- Contact us at support@topyq.com
- Reach out to the courier to file a claim
- We will assist you in tracking and follow-up
While lost or stolen packages are not covered under our refund policy, we will do our best to support you. In some cases, a replacement may be offered depending on the situation.
Shipping Policy Updates
TopyQ reserves the right to update or modify this Shipping Policy at any time without prior notice.
By purchasing from TopyQ, you agree to the terms outlined in this policy.
We recommend reviewing this page periodically for updates.
Contact Information
TopyQ
📍 Address: 1212 N. 2nd St. STE 100, Richmond, KY 40475, United States
📧 Email: support@topyq.com
📞 Phone: +1 (270) 336-9581
🕘 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM