Frequently Asked Questions (FAQ) — TopyQ Living

Do you ship worldwide?

Yes, we offer Free Worldwide Shipping via standard tracked parcels, as well as Express Shipping options through FedEx and DHL for faster delivery. You can select your preferred shipping method during checkout.

Do you offer phone support?

Yes! Our phone support team is available to assist you at +1 (270) 336-9581, Monday through Friday, from 9:00 AM to 5:00 PM EST. (International calling fees may apply depending on your provider).

Will I have to pay import fees when receiving my order?

No. All applicable taxes and import duties are included in the final price at checkout for every country worldwide. For specific regions with strict customs rules, we provide low-value package invoices to ensure you are not charged additional import fees upon arrival.

Do I have a money-back guarantee?

Yes, TopyQ Living offers a 30-Day Money-Back Guarantee.

After receiving your order, you have 30 days to return the item to our warehouse in its original condition if you are not fully satisfied.

How can I contact customer support?

Our Customer Support team is here to help! You can reach us anytime through:

• Contact Form: Use the Contact Us form on our website.

• Email: Send your queries directly to support@topyq.com.

• Wholesale & B2B Inquiries: For commercial, distribution, or bulk order inquiries, please email us at support@topyq.com with the subject line "B2B Inquiry".

If you have any additional questions, feel free to reach out. We are committed to making your TopyQ Living experience seamless, inspiring, and enjoyable!